Warranty, Returns & Cancellation policy

General Warranties: 

30 Days for any electronics and mobile device.

Manufacturer Direct Warranties:

If there is a Manufacturer Direct Warranty, we require that you return the unit direct to Manufacturer, unless the unit was DOA (within 7 days after receipt).

Warranty Limitations:

Emitek Electronics cannot warrant an item that has been improperly used or physically damaged.

RMA's:

RMA Numbers are valid from 14 days after issuance. After you get an RMA number, please send the item(s) in immediately.

Refused Shipments:

If a shipment is refused for any reason, customer is responsible for the freight charge incurred. Emitek Electronics also reserves the right to charge a 20% restocking fee (which we also may choose to waive).

Defective Products:

Any damages arising from a defective product to be limited to a refund of the purchase price only.
Defective items will be replaced with either a repaired or refurbished unit (even for DOA's). If no replacement unit available within 30 days, we will issue a credit memo. Credits expire 6 months after date of issuance. A credit memo can be refunded if not used on an order for 30 days. Refunds will be issued via the original payment method used for the purchase. RMA credits are for product only and do NOT include any reimbursement for shipping charges.

All Sales are Final:

All sales are final. Returns of product, other than with defect, are subject to a 20% restocking fee. No returns are allowed after 14 days after receipt.

 hour Grace Period for Returns:

Returns are allowed, but only within the first 72 hours after receipt, for any orders that are not to your expectation. Returns after this time period are at the complete discretion of Emitek Electronics and will incur a substantial restock fee.

Damaged Items or Missing Parts:

Damaged items or missing parts / accessories not as advertised must be reported within 7 business days of receipt of product.

Warranty Repair:

Any items sent back for warranty repair must have been tested bad prior to returning the part. We will charge a service fee should we find a returned item in working condition.

Defective Item Return:

Customer MUST CAREFULLY PACK defective items being returned, as if they were new and working. FAILURE TO DO SO may invalidate both the RMA and the warranty.

Online Ordering:

Before you place your first order please read our online 

LIMITED WARRANTY:

Warranties may be limited on some items. Please check our sales literature and your invoice to verify the warranty is as expected.

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